Communication

Supplefeet has just hosted a seminar on surgery. It was very good, although I say it myself! We had great feedback and there was a real engagement from the delegates. Thanks to Steve Kriss and Grahame Mann for their contributions, very valuable.
Judith facilitated it for us and was, as always, an inspiration. She looked at communication and pointed out that the average time given to a patient by the medical profession to explain their problem is 23 seconds! We did some exercises just to drive home the point that listening is essential. Many clinical histories are to be found in the story of the complaint and taking the time to hear the story is so important.
When I worked in Chicago for the great Lowell Weil, he was excellent at this. He had a great deal to teach on approaching patients and making a difference to their care.

So I am off to the States tomorrow to join a conference on flatfeet. My new intent, after today, is to listen more!